Delivering insightful management information
Gleave work collaboratively with contract customers to define SMART business objectives and Key Performance Indicators. Our leading Enterprise Resource Planning (ERP) system captures extensive raw data and we then use a fully integrated reporting tool to provide useful Management Information (MI) reports.
SMARTER methodology for KPI tracking and MI reporting:
Specific: Identify and agree objectives aligned to your specific goals.
Measure: A dedicated Commercial Team and Reporting Analyst identify the key drivers influencing KPI’s, ensuring we’re capturing and measuring the correct data to most effectively manage performance.
Attainable: In partnership with customers we set realistic targets, and review regularly to ensure continuous improvement.
Relevant: Full visibility over all KPI’s and reports, helps procurement teams prioritise, focus, and optimise results.
Time: Presenting real-time information and meaningful monthly and yearly analysis enables Gleave and customers to implement improvements.
Evaluate: Consistently monitoring against targets enables potential risks and problems to be recognised, evaluated and resolved before they disrupt the supply chain.
Re-evaluate: Understanding that business goals change over time, we regularly re-evaluate KPI’s and reporting requirements, to ensure we are continually improving and focusing on the most important factors.
Powerful MI dashboards
Real-time, powerful Management Information and KPI dashboard enable dedicated Contract Managers to consistently track performance and take actions to ensure efficiency and achievement of bespoke contract performance targets.
Contract Management Reviews
Gleave hold regular contract meetings to discuss targets and reports and re-evaluate KPI’s.
Working collaboratively with customers we use contract data and analysis against previous years and similar contracts and industry standards to drive performance improvements throughout the life of the contract.
Our team listen to your day-to-day issues, research potential solutions, and apply bespoke data-modelling techniques so you don’t have to. Previously we’ve worked with clients to deliver bespoke reports including:
Good Contract Management Demands Advanced Management Information
By collaboratively defining measurable business objectives and ensuring that Gleave performance is always service driven, reliable, and meeting your business requirements, we eliminate data frustration and provide clear reporting and high performance levels to support your business function.